Shipping and Delivery Policy

Thank you for choosing Mi-Pets! We want to ensure that your shopping experience is convenient and hassle-free. This Shipping and Delivery Policy outlines the details of how we handle shipping and delivery of your orders. Please read this policy carefully.

  1. Shipping Zones:

1.1 Domestic Shipping: We currently offer shipping services within India. We are unable to offer international shipping at this time.

  1. Shipping Methods and Timeframes:

2.1 Shipping Methods: We work with reliable shipping partners to deliver your orders. The shipping method for your order will depend on factors such as the delivery location, package weight, and size.

2.2 Estimated Delivery Time: We strive to process and ship orders as quickly as possible. The estimated delivery time for your order will depend on your location and the shipping method chosen. Estimated delivery timeframes are provided during the checkout process and are subject to change based on unforeseen circumstances or external factors.

  1. Order Processing Time:

3.1 Order Processing: We aim to process and ship orders within 7-10 max business days after receiving payment confirmation. However, please note that processing times may vary during peak seasons or promotional periods.

  1. Order Tracking:

4.1 Tracking Information: Once your order is shipped, we will provide you with a tracking number and a link to track your package online. You can use this information to monitor the progress of your shipment.

4.2 Tracking Updates: Please note that tracking information may take some time to update in the system after your order has been shipped. If you have any concerns about the status of your shipment, please feel free to contact our customer support team.

  1. Shipping Charges:

5.1 Shipping Costs: The shipping charges for your order will be calculated based on factors such as the shipping destination, package weight, and size. The applicable shipping charges will be displayed during the checkout process.

  1. Delivery Issues:

6.1 Address Accuracy: It is your responsibility to provide us with accurate and complete shipping information. Please ensure that the shipping address and contact details provided during the checkout process are correct. We will not be held responsible for any delays or additional costs incurred due to incorrect or incomplete address information.

6.2 Failed Delivery Attempts: Our shipping partners will make multiple attempts to deliver your package. If they are unable to deliver the package after several attempts or if the package is refused by the recipient, it may be returned to us. In such cases, additional shipping charges may apply for re-delivery or return of the package.

  1. Customs and Import Duties:

7.1 Import Duties and Taxes: For orders shipped outside of India, customs and import duties may be applicable. These charges are determined by the destination country's customs authorities and are the responsibility of the recipient. Please check with your local customs office for more information on applicable duties and taxes.

  1. Contact Us:

If you have any questions, concerns, or requests regarding our Shipping and Delivery Policy, please contact us at:

Mi-Pets Address: [Insert Address] Email: [Insert Email] Phone: [Insert Phone Number]

By placing an order on our website, you acknowledge that you have read and understood this Shipping and Delivery Policy and agree to its terms and conditions.