Thank you for shopping at Mi-Pets! We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, we offer a return and refund policy to ensure your peace of mind. Please read this policy carefully.
1.1 Eligibility: We accept returns within 7 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain products, such as perishable items, grooming products, and personalized items, may not be eligible for return due to hygiene or customization reasons.
1.2 Return Process: To initiate a return, please contact our customer support team within the 7-day period. Our team will guide you through the return process and provide you with a return authorization number (RAN). Please ensure that the RAN is clearly marked on the package.
1.3 Return Shipping: The cost of return shipping is the responsibility of the customer, unless the return is due to a defective or damaged item. We recommend using a trackable shipping method to ensure that the returned item reaches us safely.
2.1 Refund Process: Once we receive the returned item and verify its eligibility, we will process your refund. Refunds will be issued in the same form of payment used for the original purchase. Please note that shipping charges are non-refundable.
2.2 Refund Timeframe: We strive to process refunds promptly. However, please allow up to 7 business days for the refund to be reflected in your account, depending on your payment method and financial institution.
At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or issue a refund, depending on your preference and the availability of the item.
The following items are not eligible for return or refund:
If you have any questions, concerns, or requests regarding our Return and Refund Policy, please contact us at:
Mi-Pets Address: [Insert Address] Email: [Insert Email] Phone: [Insert Phone Number]
Please retain your proof of purchase and the original packaging for any returns or exchanges.
By making a purchase from our website, you acknowledge that you have read and understood this Return and Refund Policy and agree to its terms and conditions.